Missions
V.I.E for a CUSTOMER OPERATIONS MANAGER ASSISTANT has arisen within Airbus Commercial Aircraft) within the Customer Department, in Singapore.You will join Flight Hour Services (FHS) Team, belonging to Material Services.
You will report functionally to the Head of FHS Customer Operations based in Toulouse (France) and locally to the Head of FHS TSP Materials & Warehousing. You will support on a daily basis the FHS Customer Operations Manager (FCO) in charge of the SCOOT contract (A320 and A321 fleet, operated from Singapore) .
Tasks & accountabilities
Your main tasks will include:
Support the FHS Customer Operations Manager (FCO) to manage incoming requests from Airlines to deliver a component and ensure material is properly delivered within the contractual lead-time.
Maintain the data quality and integrity in the Flight Hour Services (FHS) system: Management of abnormal statuses, support to the ACD process (follow-up of the installation and removal of parts on SCOOT aircrafts) , support to solve quarantines, support to compute FHS & Customer contractual performance (delivery of serviceable parts versus delivery of core units) , tracking of double repair orders.
Propose and implement process improvements to increase efficiency and customer satisfaction.
The jobholder will work in a multicultural environment with worldwide stakeholders.
The jobholder will work on the following topics, in a multicultural environment with worldwide customers and stakeholders:
Daily operations
Track all orders placed by Airline, and coordinate with Airbus Component Demand (COD) team for delivery dates.
Identify solution with FCO manager and COD team to nil stock situation when required
Launch actions to other actors (transport, repair management, warehouse, engineering) to support part delivery to customer
Attend daily operations meetings with customer to provide updates on FHS spares.
Follow up on Quarantine units, to ensure maximum spares availability.
Resolve abnormal status on FHS spares by updating database with root cause of abnormality by comparing historical issuance records, and Customer errors.
Represent Scoot requirements in weekly meetings with FHS community.
Attend weekly planning meetings with customer
Work with planning team for Bi-monthly Scheduled forecast report for FHS inventory to plan for fulfillment of demands.
Profil recherché
Required skillsYou have the following skills and experience
Educational Qualifications: Logistic engineer, Aeronautical engineer (Minimum BAC+5)
Technical Knowledge: Airline operation, Airbus FHS (Flight Hours Services) activities, Customer support, Supply Chain, Aircraft maintenance, Maintenance Information System. Basic data analysis competence is a plus (Salesforce, Skywise) .
Root cause analysis, synthetic view
Competency with Google Sheet, and data manipulation
Good level of spoken and written English
In addition you are capable to demonstrate the following skills:
Customer oriented mindset and able to work under pressure of customer
Business orientated
Ability to learn and ask for assistance from within Airbus resources.
Highly motivated to take responsibilities.
Work in mulit-cultural and cross diversion understanding.
Team spirit
Autonomy
Pragmatism
Good communication skills
Able to work with multiple data
Able to work with short deadlines