Missions
Your challenes:Customer Satisfaction Improvement Programme (CSIP)
Yearly survey run by Airbus Customer Services.
Assist in the preparation and execution of the yearly Customer satisfaction survey (CSIP) , ensuring timely collection of data and responses.
Support in analyzing survey results and compiling reports.
Help track actions and follow-up on Customer feedback to improve satisfaction.
Regional Performance Dashboard
Assist in the design and maintenance of a regional performance dashboard to monitor key metrics across the Customer Support function.
Ensure data accuracy and timely updates for key stakeholders.
Standardization of Presentations
Support the standardization and updating of Customer Support presentations across the different Customer Support representatives, ensuring consistency in messaging and format.
Collaborate with AME regional teams to gather insights and align content.
Escalation Process Support
Assist in the escalation process for Customer irritants and issues, tracking of escalations to closure.
Help coordinate between internal teams to ensure effective communication and follow-through.
Support to Transversal Activities
Contribute to cross-functional initiatives and activities that improve the overall Customer Support experience.
Assist in organizing team workshops, training, and collaboration efforts across different departments.
Profil recherché
Your boarding pass:Strong analytical skills and attention to detail.
Proficiency in Google Suite; experience with data visualization tools is a plus.
Excellent organizational skills.
Ability to work collaboratively in a team-oriented environment.
Fluent in English.
Background or interest in Aviation is preferred