Présentation

Description de l'emploi :

Airbus Helicopters is looking for an IT Service Delivery Manager (f/m) to join our Infrastructures & Digital Platforms department based in Marignane or in Dugny, Paris-Le Bourget, France.

As part of the Hosting PSL (Product Service Line) , you will design and steer the Hosting demand management board and manage the incidents and changes processes. You will work in collaboration with the Operational Contract manager to steer and support our providers for the operations of all Airbus Helicopters Hosting solutions based in France and Germany.

Your working environment:

Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death) . Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your Challenges

As an IT Service Delivery Manager, you will:

• Design, document and steer the Demand Management Board with the support of the Product Managers and Solution Architects
• Implement operational routines to monitor the incidents and changes, reporting and validating SLA when applicable.
• Support the preparation and participate to the Service Management Boards with the providers
• Standardize the recurrent requests and changes, suggest and follow-up new service catalog offers and automations, to support the objective of delivering the Hosting services in quality and on the least time, thanks to a continuous improvement mindset.

Your profile

• You are service oriented, always seeking for quality and simplicity, framed by the processes and constraints. You are able to explain your decisions to the requesters on rationales.
• You have a team spirit, sharing your knowledge but able to be autonomous even in complex situations. You are open minded nesses, welcome feedback
• You have knowledge on the ITIL framework

This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.

Unité légale :

Type de contrat :

Niveau d'expérience :

Famille d'emplois :

En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois. Ces informations ne seront utilisées que par Airbus.
Airbus s'engage à assurer la diversité de sa main-d'œuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants.

Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d’avance de frais dans le cadre d'un processus de recrutement. Toute usurpation d'identité d'Airbus à cette fin doit être signalée à emsom@airbus.com.

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.